Posting in here frustratingly seems to be the best way to get someone to take action looking at a recent discussion where another user has had a problem.
Starling made me breach a finance agreement yesterday by not allowing me to set up and make a payment to the lender.
Half-assed chat messages where someone just says sorry then goes silent, and absolutely no explanation or reassurance, really doesn’t fill me with confidence.
Is the team struggling to deal with the rate that you’re growing at? Or is being transparent and helping customers to understand what’s going wrong / why something isn’t working, just not a priority?
I’ve been a big Starling fan for some time now, and switched all my banking to them months ago. It’s been great before now, but I hope this isn’t an example of what usually happens when things go wrong :-/