What To Do When In-App Customer Service Is Ignoring You?


On the 30th March I sent a message to Customer Services about a problem I was experiencing with the marketplace. It was 3 days later when they replied, apologising in the process for the time it took to respond.

I responded within a few minutes and since then I have not had a reply, despite sending 2 chase up requests.

First thing this morning I sent a chat message asking what is going on. A little later I got a notification there was a reply to this message but when I went into the app there was no reply. Since then I have sent a message asking for a reply but over 5 hours later still nothing.

Is something broken? Am I missing something or is the customer services ignoring me?


22 posts were merged into an existing topic: Is Starling customer services struggling to cope?