What happens to my digital wallet if I lose or you need to replace my physical debit card?



If you cancel your physical debit card and order a new one, or if we send you a replacement card, your virtual card may stop working. To carry on using your mobile wallet as usual, you’ll need to re-enable your new card following the instructions above.

Don’t forget that you can add your card to Apple Pay or Google Pay directly from the Starling app as soon as you order your card, so you don’t need to wait for it to arrive to start spending.