Hardware and operating systems move on, but some people cannot necessarily keep up. What is Starling’s criteria for abandoning support and, potentially, its customers? Has this happened yet?
I haven’t upgraded from my launch iPhone5 and I wasn’t planning to for another year at least. The Starling app, however, is starting to show signs of instabilty (goals closes the app - I can’t access those savings till a fix is issued).
It is not a surprise that support effort diminishes for older systems. Customers are obligated to maintain upgraded versions of the App and operating systems and it wasn’t a concern when I signed up. Ironically, I have to thank Starling for being more frugal with gadget purchases.
Circumstances change, and although I really enjoy using Starling, having to be concerned with switching banks, because I can’t afford a new phone, is a new thing. Just trying to plan ahead.