What happens if I lose my phone? How can I change my phone/device?



If you lose your phone, get in touch with Customer Service (https://www.starlingbank.com/contact/) via the website Live Chat or phone on +44 (0) 207 930 4450 as quickly as you can. We’ll disable the app from your missing device.

Once you’re set up with your existing number again on a new phone, download the app and login with your phone number - make sure you use the original phone number. If you don’t have access to your original phone number, please call us so we can update your details before you login.