What happens if I lose my device?

digital-wallets

#1

If you lose your device, get in touch with Customer Service (https://www.starlingbank.com/contact/) as soon as you can. We can lock your card for mobile wallet transactions to stop anyone using your account if it fell into the wrong hands.

If you still have access to your phone, you can also lock and unlock your card for mobile wallet transactions using the app without having to contact us. Just tap on ‘Card Controls’ in the Card’ screen.


#2