What do I need to do if I want to close my account?



We’d be sorry to see you go. If you want to close your account, please get in touch with us from your app, or email help@starlingbank.com

If you have a positive balance on your account, please transfer this to another account in the usual way.

If you prefer, we can send a cheque for the outstanding balance to the address we have for you. You will also need to cancel all payment instructions, debit debits and standing orders you have on your account. Please also delete the app from your device.

However, if your account is overdrawn on the date on which you wish to close the account, we will leave this open and seek to recover the amounts you owe us.

Please see paragraphs 30-36 of our account Terms and Conditions for everything you need to know about closing your account.

Also, heads up that if you do choose to close your account you won’t be able to re-open an account with Starling for 12 months!

New FAQs section!