This bank is an absolute joke. I had my phone and card stolen this morning on the way to the airport. I asked someone if they could find the Starling phone number on their mobile. We couldn’t find a number on the website. So we hit the chat. We got a number. I then called waited 5-10 minutes then I got an automated response saying no one was available. AND THE LINE WAS DROPPED!
There is NO other bank in the world where this would happen for card services. On this alone I’m going to highly recommend NO ONE uses Starling for anything more than a test. They will NOT be there for you when you need them the most. I’m going to publish this as much as possible because it didn’t occur to me when signing up.
Then I had to give the phone back to run through passport control and to the gate. Luckily when I was on the plane I asked if I could use the persons phone beside me. I went to chat on the website and asked for the card to be blocked. He asked for verification what the expiry date on my OLD expired passport was. I didn’t have this so he asked what direct debits/payees as I don’t use it for my main banking. Panicking, as the plane was about to take off, I couldn’t remember exactly what these were. Then after pleading with this man over a silly chat box on a website to block my card he then said oh I can “lock” it. BECAUSE I DIDNT USE THE RIGHT LANGUAGE.
Now I’m back home and more calm I could get verified. Luckily my card wasn’t fraudulently used.
I’m genuinely more annoyed at Starling than getting robbed. I don’t understand how you have all this fancy modern stuff and you don’t have a well advertised 24/7 number for card services. Absolute joke.