Video Selfie at account opening if you can't speak


When you open an account, you have to give a video selfie and speak something, what happens if you can’t speak, would the account be refused, or is the speaking just optional ?

I’m only asking because I know someone that would like to open an account, but won’t be able to do the speaking part.


We want to be as inclusive as possible. They can get in touch with CS, and we can walk them through options -

Thanks @daedal :slight_smile: