With all of the negative Customer Care feedback recently, and being on the receiving end also, I just wanted to update on an issue I had. After complaining on the thread below, my complaint was dealt with quickly and efficiently by @LoganAllan and @alexandra with a satisfactory result.
Today, I received a handwritten note of apology and a little gift. This is the type of service that makes the world of difference. As a customer this makes me feel valued and gives a nice warm feeling.
I think Starling are swiftly sorting out any issues that have been highlighted recently. They’re nimble and respond and react quickly - the speedboat in comparison to the ocean liner (traditional bank). I can only vouch for myself, but I feel more confident now than I did a few months ago that they’re are most definitely the right choice for my banking needs. I’ve just switched now I have our joint account and whilst I sometimes are a little critical of things not being perfect, when you stand back and look at what’s been done, it’s pretty amazing the ground that’s been covered and the pace of the changes and innovation.
Great job Starling! Keep up the brilliant work!