USA/Australian Zip Codes


#1

Hi all,

Think I have just found an odd bug with the merchant geolocation. Just made a payment to a merchant in Hobart, Australia.

Australian zip codes are much like the US ones, just being a set of numbers. In this example, the merchant zip is 7004 (which is Australian for Hobart). The Starling app shows the location as Chalmette in Louisiana (which is zip code 70043). Payment in AUD has gone through perfectly, and at MasterCard rate.

Thanks

Harry


#2

Hi Harry

Have you raised this with Customer Services?


#3

If you tap on the transaction, tap on the three dots on the top right (iOS) or on IMPROVE on the bottom right (Android), you should be able to request a correction.