I wanted to assure you that Starling is doing everything possible to minimise any impact you might currently be experiencing with your card.
As I write, some of our amazing Starling engineers are working directly at the premises of our supplier, GPS, to ensure that Starling customers continue to enjoy all the benefits we offer.
In addition, Starling has back-up services in place which means that less than 1 in 5 transactions are impacted. This is due mainly to the fact that we provide debit cards not pre-paid cards. We have been advised that the card issues this week have probably been caused by one particular pre-paid card issuer being unable to respond effectively in peak times.
We will continue to update you when we have more information.