As first impressions go, I was initially very impressed with Starling Bank, however over the past week this has all changed.
The account is still very new, however I have found myself in the unfortunate position of having fraud on my account.
I contacted Starling Bank about the transactions and this is when the worse customer service I have ever received started.
Starling Bank refused to do anything regarding the fraudulent activity or accept any kind of responsibility like a mainstream bank would, leaving me in a terrible position.
I therefore asked to speak to a manager, and the first time got through to one, who then in turn ended the chat on me for no valid reason.
I therefore went back onto another chat and asked to speak to a manager again, understandbly already frustrated. I then got refused SIX times by a very rude customer agent, who kept copying and pasting what the previous manager said, but contradicting his reasons for refusing me to speak to a manager. Eventually he put me though after I explained he had no valid reason to refuse the request as it was not an unreasonable request and I was not being rude.
I then proceeded to have around a two hour chat with nothing being sorted and again the second manager ending the chat for no reason other than it hit 6pm, so I can only assume it was the end of their shift.
Has anyone else experienced very poor service when I comes to reporting fraud or with the customer agents and managers general customer service attitude?
I have also made them aware multiple times of an illness I have, and each time I have mentioned it Starling Bank have refused to even acknowledge the illness or add any notes to my account, again like a mainstream bank would.
I have been left £200 short out my account, in a terrible financial position and feeling like no one cares and my money is not protected.
At first I was very hopefully they were a bank on the edge of great things and positive changes, however I now feel I am with a very naive bank who does not care about customer service.