Transactions not showing in app


#1

made 2 transactions today, but niether are showing in the app, even though I had two popup notifications… anyone else had this today?

Asked customer service, and they can see the transactions, so it seems to be an app issue…?


#2

How recent?

There seems to be a nationwide MasterCard issue - Not sure if it affects Starling though.

@LoganAllan - How’s your status?


#3

The wierd thing is, the transactions have gone through, and customer service can see them, they are just not showing in app


#4

Have you tried force quit app? Manual refresh of the transaction list?


#5

There’s another thread reporting payments being reversed due to a mastercard issue, probably worth a read.


#6

@John_Piggford - can you tell me when you made the transactions?


#7

yep tried both of those, just says spent today £0.00


#8

Lunchtime and just half an hour ago


#9

Ah ok, it is related to the MasterCard issue - the transaction will appear in the app within a few days


#10

If it was related to the MasterCard issue, wouldn’t he have had notifications about transactions being reversed?


#11

I literally had the popup notification, and when I went into the app…nothing. CS said the transaction had gone through as normal


#12

agreed… and similarly if it’s the mastercard issue, why can CS see the transactions?? @LoganAllan perhaps you’re conflating two issues too quickly?


#13

When we had the reversals issue a couple of weeks ago only one of my two transactions got a notification saying it was declined, the other simply didn’t show in my spending u til 2 or 3 days later.

Cusotmer Service are able to see much more info on payments on their side tha we se in app, I believe, which is logical.


#14

@Brad_T @danmullen

It was confirmed with the engineers and I took a look at John’s account to double check. It is/was related to the MasterCard incident :slightly_smiling_face: