Where possible i feel starling should force online payments to avoid this. This wasn’t in a pay pump petrol station, aircraft or train.
It was a chain on the ground in one of the most connected places in the UK. Incidentally on the same day i used my legacy card on a plane and that did present quicker then the starling transaction on the ground.
See 3 second sandwich
Starling must have checked somewhere along the line - what happens if i’d have reported my card stolen - would it still have been allowed?
My current bank processes the same transactions offline - it still usually reports them from the available balance more or less right away via pending transactions.
It even usually shows pay at pump ones as a £1 so you can at least remember there’s £50 coming off in the next few days.
Bottom line is i dont care what the payment type counts as - i care about the balance of my account being accurate and up to date (if i didnt why wouldn’t i be using RBS, HSBC, LLoyds, Barclays etc). Four days with zero notification is an absolute fail.
@sarah.gilbert - hey Sarah can you shed any light and what should be happening and if you can avoid this.