HI, first off i’ve had my account with starling now for a year and i love everything about it however when you have a complex query chat just doesn’t work especially with delays of 20/30minutes between questions/answers. also this is nothing against the advisor i was chatting with.
last night before i went to sleep i moved all money into goals so i could see where i was uptown after returning from holiday etc
I woke up this morning to a reversal of £225.30 from a company i used on holiday, yay i thought I’m richer, checked my account and I’m in a negative balance of £64ish
I spoke to CS who after a while came back and said it was due to a hotel transaction on Saturday for £326.49 reversing and them then taking £289.79.
this does explain the amount I’m negative by (£289 - £225) however i can’t get my head around it if the original hotel amount was reversed and then they took less
they way I’m looking at it is:
Sat morning balance was 326.49, hotel takes that amount balance now zero
Sunday they reverse that amount and then take correct amount of 289.79, this leaves me with a balance of £36.70
Monday night i move this £36.70 to a goal leaving me with zero balance.
Tuesday morning a reversal of £225.30 so i should have £225.30 in my account not a negative balance.
am i being stupid here