Morning all, hope you are having a fab Sunday.
Just thought I would let you all know about a bug on the app that doesn’t appear to be mentioned anywhere here so far.
I have a personal account and the app has been working perfectly up until now (very happy Starling customer). I received the email this morning, that I assume most of you will have had, about business accounts now being available to sole traders. So, I jumped at the chance to rid myself of the fees that my legacy bank charges for my business account; set up a new account and ordered my card; a really quick and easy process. Unfortunately though, that was when the problems started. The app supposedly gives the ability to toggle between accounts… but instead, it just froze the app! Totally frozen, can’t access anything, move between screens, etc.
Repeated phone restarts and a couple of uninstall and reinstallations later; still no joy. I messaged via online chat and was told that Starling are aware of the problem affecting “a few Android users” and that “engineers are working on a fix”. The person I ‘spoke’ to told me that the problem apparently comes and goes, but a reinstall should default to my personal account. He didn’t have a solution when I told him that in fact no, it has defaulted to, and frozen on, my brand new business account, with the outcome that my travel money is stuck in money pots and I can’t use the app to make this money available. I travel on Wednesday!
So… thought it would be useful to post here, to let others know: if you are an Android user thinking of taking up the business account offer; I would hang fire. I certainly wish I hadn’t bothered!