I think part of the issue here from Starling is the lack of clarity. It’s no good closing threads that people are actively participating in and having a discussion. That said their are limits, for example, I saw a thread that had descended into a “he said, she said argument” and I saw another thread (relating to a frozen account) that the constant back an forth wasn’t achieving anything because it was clearly a matter between the customer and Starling.
I have seen a number of threads in the last few days getting locked but even for the ones that aren’t it’s clear that we’re getting vague, contradictory, or just non sensicle information from Starling staff.
There was the thread about the duplicate payments, I’m still none the wiser as to whether or not it’s a bug in the app, a bug in the back end or if Starling are saying the problem is iOS. I thought it was clear that Logan had identified a bug but Callum seemed to very careful to suggest it was anything other than a bug, even though it seems clear it’s more than likely a bug.
Then there is the original pay at pump thread which it’s clear needs to remain open because Starling haven’t addressed where the issue lies. I think it’s reasonably clear to most of us that the issue is Starling is not allowing these non compliant transaction but doesn’t seem to want to admit it but without clarification… who knows ?
sorry for the repeated use of the B word (bug)