Having dealt with Starling customer services regarding app bugs and minor issues, today is the first time I’ve dealt with Starling concerning a real banking issue in the form of a direct debit indemnity.
I have spoken to Starling four times in the space of five hours today and it’s been a total nightmare:
08:30 phone call: Started a direct debit indemnity claim via phone call. I assumed the funds would be back within the hour according to the direct debit guarantee. In fact, an hour was being generous, since the refund was expected immediately.
09:37 in-app message: After no refund, the advisor wasn’t any help and couldn’t even give me a refund timeframe!
10:49 in-app message: Requested a ballpark timeframe again, which again, could not be provided!
15:24 phone call: Chased it up via phone call, and again, no help and no refund!
What is going on? I’m £100 down and my opinion of Starling has plummeted! @StarlingSupport, this is so disappointing.