I wrote to the CEO on 26 June and she promised to investigate a technical issue with my personal and business accounts which have have been non functioning since Wednesday, 20 June.
Unfortunately, despite my sending a number of follow up emails the situation has not been resolved and I am unable to operate the fundamental banking operations of receiving and sending money on these accounts.
All business payments have been rejected and direct debits from the personal account have not been paid, causing major aggravation with utility companies and domestic suppliers.
I have another business account which has accepted one faster payment and one CHAPS payment yet appears to have rejected numerous faster payments, worth tens of thousands of pounds of client invoice payments, furthermore the account is not allowing outgoing payments.
There appears to be a disconnect between the customer service team, who say they will have to talk to the bank when the impression the bank give is that they are part of the organisation.
The bank has tens of thousands of pounds of my money tied up in thee accounts that I am unable to use, my business is crippled and personal life made very complicated and this is causing a great deal of stress. Customer services via the App simply respond that there is a technical issue which is being looked into. I have it in writing and verbally that this is a technical issue, nothing sinister.
Can someone please help, even if the solution is to close the accounts with the issues and open a new one to put my money in.