Submit Merchant Info & Corrections


#1

We’ve created this topic for you to tell us about missing or incorrect merchant information. This can include logos and cleaned merchant names. Unlike logos and merchant names, we try to automate how we update the location data so you might not see your suggestions updated right away.

In terms of how to report the issue,

  • Merchant Name wrong: Tell us the Merchant Name as is appears in app, and what you think it should be.
  • Merchant logo missing: Tell us it’s missing and send a link to the website/twitter for that merchant.
  • Merchant logo wrong: Tell us the merchant it’s appearing incorrectly for and what you’d prefer it to be. Again send us a link to a website or Twitter.
  • Merchants which are local: For those which are local and unlikely to be wide spread, send us the name and perhaps a website or facebook page if they have one. Otherwise perhaps the village/town name and a google place url/id.

Using Starling in Spain 🇪🇸
Android - Map not appearing for transactions
Logo for incoming payment/employer
Foreign Merchants
#2

Hi @sarah.guha. How do you want us to report the bad data to you? My local Pub/Restaurant (Pen-Y-Bont Farm) is listed in the group “Entertainment” same as “The Crown Inn” where as I would have thought “Eating Out” would be more appropriate. Or are all pubs/bars/restaurants considered Entertainment due to the fact you could just be drinking?. As I can’t see any transaction ID or unique ID of any kind for these and I’m sure while “Pen Y Bont Farm” may be fairly unique stuff like “The Crown Inn” or “Tesco” is unlikely. :wink: Also for pubs that don’t have logos do you plan on creating a generic pub/restaurant icon or for places like “Pen Y Bont Farm” which is a Marstons pub should we report it as such so you can update it with the Marstons logo? :slight_smile:

P.S.


#3

The Shell petrol station icon is still missing, but the map has appeared… although I don’t remember filling up at a farm? :wink:

Actual location is about 1km away, albeit the same postcode

Thanks


#4

Hi, The category we assign comes from Mastercard, you can change it in app for individual transactions by tapping the category tag and selecting a new one. At the moment this doesn’t update all future transactions for that merchant, but we are working on that.

In terms of how to report the issue,

  • Merchant Name wrong: Tell us the Merchant Name as is appears in app, and what you think it should be.
  • Merchant logo missing: Tell us it’s missing and send a link to the website/twitter for that merchant.
  • Merchant logo wrong: Tell us the merchant it’s appearing incorrectly for and what you’d prefer it to be. Again send us a link to a website or Twitter.
  • Merchants which are local: For those which are local and unlikely to be wide spread, send us the name and perhaps a website or facebook page if they have one. Otherwise perhaps the village/town name and a google place url/id.

I’ll post this above for everyone. Thanks for your help!


#5

Really helpful, thanks Sarah.


#6

The Quidco logo appears to be transparent and still shows letters behind.

Logo available here: https://www.quidco.com

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Thanks


#7

Here is a Marks and Spencer transaction via Curve.

Curve CS has confirmed the billing descriptor passed was:
“CRV*MARKS&SPENCER PLC SF PLYMOUTH GBR”.

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Thanks


#8

Okie dokes, I’ve got a few for you, I’ll post them separately to make them easier to follow:

Problem(s): Logo, Merchant Name & Map


Name: Stoneacre Sheffield Honda
Logo: Stoneacre (https://twitter.com/stoneacremotors) or Honda (https://twitter.com/Honda)

Address is correct but map pin is in the wrong place:


#9

Another Curve one for you. Once again the merchant info isn’t showing.

It should be Sainsbury’s.

Curve CS has confirmed the billing descriptor passed was:
“CRV*SAINSBURYS SACAT 0691 PLYMOUTH GBR”.

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Thanks


#10

Problem(s): Logo


Logo: http://www.slimmingworld.co.uk/ (the Twitter one has the corners cut off)

I appreciate the Slimming World ones might be hard because each consultant has their own Merchant Account.


#11

Here is one for Recipero (Checkmend).

Logo available here: https://www.checkmend.com/uk/

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Thanks


#12

Here is one for Maidenhead Aquatics today.

Logo available here: https://www.fishkeeper.co.uk

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Thanks


#13

Transport for London (Refund).

Logo available here: https://tfl.gov.uk

IMG_0349

Thanks


#14

Beagle Street Life Insurance (Direct Debit)

Logo available here: https://www.beaglestreet.com

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Thanks


#15

Toyota Owners Club.

Logo available here: http://www.toyotaownersclub.com

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Thanks


#16

@Ben and @Chalky if I give you my log in can you do mine. You are both on a roll!! :joy:


#17

Ford Money.

Logo available here: https://www.fordmoney.co.uk

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Thanks


#18

Rapid Electronics.

Logo available here: https://www.rapidonline.com

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Thanks


#19

Sky.

Logo available here: https://www.sky.com

IMG_0354

Thanks


#20

Problem(s): Logo

Logo: https://www.farmhouseinns.co.uk/

Elmwood Farm is part of the Farmhouse Inns chain