With the recent introduction of a fee when you’re mugged abroad and need a replacement card, and now the straw-poll that has apparently consigned funding your Starling bank account using another debit card to the bin, I am intrigued what type of customer the bank is actually looking to attract.
I’ve notice some here on the community look down their noses at those of us who do not have 3 to 6 months worth of ready-cash in the bank in case we fall on hard times. In a country where food banks are often needed by hard working families, this is neither helpful or needed. Most of us know we need to save more, but life pressures often prevent that.
It’s been ordained few require the ability to fund their Starling bank account using a debit card because faster payments are prevalent, and that most customers don’t use the feature. Clearly there are some who would continue to find this feature very helpful to them and have unique personal cases. There are costs for the bank - sure, but if it’s not used very much why withdraw it.
The newly designed debit cards, whilst attractive, don’t seem to consider those with accessibility issues. Of course the good news is that @anne has state she’s seen some designs that address this, but I remain intrigued why these considerations were not designed in to the product from the get-go.
Recently a charge that’s been introduced if you need a replacement debit card whilst abroad. Previously, these would have been reviewed on a case-by-case basis. But those of us who are regularly (or constantly) travelling the world want certainty of a replacement card - obviously so because it saves them a small fortune in FX and ATM fees while they globe-trot. But for most of us, being mugged during our 2 weeks in the sun will now costs us £60 to get a new card.
There‘s also been consternation about eligibility requirements for opening the Starling current account. Were being told that the account is available without a credit check, but there appear to be a number of applicants being knocked back due to past issues. Clearly applications may fail due to ID checks and that’s absolutely fine, but I wonder whether there some secret-squirrel credit-scoring going on behind the scenes to decline certain applications (other than due to fraud and ID verification issues).
So my question really is how accessible is the Starling Bank account supposed to be?
From recent events it could be interpreted that Starling’s target demographics would be individuals with no disabilities, with an excellent credit history, who are already well-served by the UK banking industry, are affluent (above average income with considerable savings), and who travel the world for extended periods of the year.
This post isn’t about the individual issues I’ve raised here - there are separate community threads addressing all these subjects. This is more a question for Starling to answer:
Is Starling Bank an inclusive or exclusive bank?