I’ll give a summary, with rounded figures, of the situation as I see it in my account.
I transferred £750 into the account and that’s my opening balance. I have spent £550, and this shows up on the Spending Merchants screen, but only £510 shows up in Spending Categories screen, because not every transaction has a category. (An ‘uncategorised’ spending total is an essential interim fix in the Categories Spending list).
So having established that I have spent £550, I have £200 left in my account?
I’ve downloaded a statement and yep, I have £200 in my latest End of Day Account Balance. Great, so I can make a purchase for let’s say £190. Wrong, that would be declined. Let me log into the app to check that. Something’s wrong here, on my Home screen it says ‘Your balance’ is £150. But that’s not what my statement says, that says I have £200. Ah, if I go to Gaols, there’s the other £50 that I have earmarked for Christmas. That’s not shown on my statement or in any spending summary. So when doing a transaction, the balance in the statement is not the one that is used, it’s the Your Balance one on the Home screen, (which I have to remember is the statement figure minus Goals). Get an overdraft facility some may say. No, that’s not the answer.
So if I want to do a reconciliation, I have to ignore the Categories spending information as that may not be complete, and cross reference Merchants spending entries with my statement. If I have several Goals, I have to add those up, add that to the Your Balance figure, and that should be the balance figure in my statement, (which incidentally doesn’t make any reference to Goals.)
Starling want to have the best current account in the world to make it easier for customers to manage their money!!!
These fixes do not need to be an a roadmap - they do not need to be something we are looking at and apparently ‘will be changed’. These are core fundamental issues with the core product that really need fixing before anything else.