Slowness between the Balance Displayed and Transactions?


#1

So I was wondering if anyone else had experienced any recent slowness between the Balance displayed in the app and the Transactions made?

I’ve been getting notifications without issue, but when I go into the App, it’s not displaying the correct balance to reflect the transaction immediately, and then only updates later.

Wondering if this is just me and a possible connectivity issue, or something else?


#2

Sounds quite strange. It’s all instant for me.

Perhaps send a message to customer services in-app so they can investigate.


#3

I’ve only ever had this twice and that was in a weak signal area. Speak with CS like @Ben says.


#4

I too have experienced this jus the one time, other than that it’s instant. Like @Joe_Merriman situation, it’s because I was in a weak signal area.


#5

Cheers guys, was just a low connectivity issue when I was visiting my folks out in the sticks a little. Soon as I got home, back to the instant responsiveness I was used to :slight_smile:


#6

Im having this problem - even sat in my house on wifi.

For example yesterday, opened the app using fingerprint scan. It loaded home screen with balance on (lets say it said £50).
closed the app
Went to make a payment for (lets say £45) and got the declined notification
Opened the app again - balance then refreshed as home screen loaded.

Its really annoying, done it quite a few times - in high signal areas also.


#7

Hi @MickOrmerod!

Are you on iOS by any chance?


#8

Hey. I’m not…android. running latest version of both android and the app.

Google pixel phone.


#9

I’ll pop you a message and we can dig into this :smiley:


#10

I’m getting this on the latest version on iOS as well. To get the pulse to update I have to open the app twice, really annoying.


#11

This happens to me too. I usually resolve it by going into transactions and pull down to refresh, and then it appears. Would be good to have it fixed though.


#12

This has been happening for me too. Only noticed it today, I have to close the app from the multitasking menu and open it back up again to get everything to come up properly, this is on iOS


#13

@markmcdowell @RadioSilence @Ben_McGrath - can you please tell me what devices you are using?


#14

@LoganAllan, iPhone 7 on iOS 11.3.1 :slight_smile:


#15

iPhone X, iOS 11.3.1. Latest Starling app version.


#16

I have this too and I am on phone 8 plus 11.4


#17

Thank you all - I have noted down your device details and added them to the report


#18

You’re on the beta then?


#19

Yes I am on beta.


#20

iPhone X on iOS 11.3.1 (was happening on 11.3 as well). Latest version of the app (happened on the last version as well).