Sky Bet "Can't Accept this Card"


#1

I just had a card decline trying to place a bet on Mayweather vs. McGregor via the Sky Bet app, I received the following error:

I don’t think Sky even attempted to charge the card as the message popped up pretty much straight away.

I’m unsure if this error may be due to the lack of SecureCode, a lack of Sky updating their database or maybe it’s because the BIN has been previously used by a pre-paid card scheme?

An update on why this has declined would be appreciated as I am currently trialling using my Starling card as my full bank account before deciding to switch.


Retailer Declines
#2

Sounds like SkyBet haven’t updated their BIN / PAN ranges, I would contact SkyBet Customer Services…

Think it is still registered as a PrePaid Card @ SkyBet


#3

It might be worth posting about this in the “Retailer Declines” thread.

If Sky CS refuse to help you, then try asking Starling CS to contact them. :slight_smile:


#4

Please report the declined to Starling customer services as well


#5

I did, I got a very standard response about Starling not yet being accepted everywhere; I’ll be honest I’m on the fence about switching and the chat has made me think it’s not a good idea at the moment.

I don’t find it acceptable having my card declined if it’s to be my only current account and no promises were made about talking to the merchant just a thanks for logging the issue.

Would be nice if Starling plan to talk to Sky Bet to have been kept in the loop possibly; so far it’s the only minor thing I think CS has done that could have possibly been handled better.

Chat started: 2017-08-25 05:56 PM UTC

(05:56:34 PM) Thomas Horne: I just had a card decline trying to place a bet on Mayweather vs. McGregor via the Sky Bet app, I received the following error: Sorry, we cannot accept this card.
(05:56:36 PM) *** Lola joined the chat ***
(05:56:38 PM) Thomas Horne: I don’t think Sky even attempted to charge the card as the message popped up pretty much straight away.
(05:57:00 PM) Lola: Hi Thomas, thanks for letting us know about this
(05:57:10 PM) Lola: as we are still a new bank not all payment systems accept our card yet
(05:57:15 PM) Lola: but thanks for notifying us
(05:57:40 PM) Thomas Horne: That’s OK, I did call them and got this response:
(05:57:44 PM) Thomas Horne: I was told that they can’t update the databases or make any exception, which I thought was very weird? (I was only asked the bank name and no card numbers or other information!) I was then put on hold while the CS agent spoke to the banking team.

I asked if they had any idea why the card wasn’t accepted and was told they only take certain types of card, I pressed and asked how so but got no other information.
(05:58:09 PM) Lola: oh ok
(05:58:29 PM) Lola: it may be that their customer services may not know the logistics behind card payments
(05:58:44 PM) Thomas Horne: Thanks for logging it for me. :slight_smile: I’ve used Coral for now as I rarely bet and found the website easier to use. :wink: So all good.
(05:58:47 PM) Lola: but we are aware that not all merchants accept are card yet
(05:58:55 PM) Lola: awesome!
(05:59:05 PM) Lola: I’m excited about this fight
(05:59:15 PM) Lola: it should be great!
(05:59:31 PM) Lola: :raised_hands:
(05:59:40 PM) Lola: I will also be tuning in
(06:00:33 PM) Thomas Horne: Yeah, it should be good. I’m wondering if McGregor will forget himself and kick out? Was worth the £1 on it. :stuck_out_tongue:
(06:00:53 PM) Lola: :joy:
(06:01:21 PM) Lola: £1, well lets hope everything works out in your favour
(06:01:36 PM) Thomas Horne: Amongst betting on a short fight, 1-6 rounds, well were see what happens I guess? Thanks and have a good evening.
(06:01:53 PM) Lola: You too, take care
(06:02:48 PM) Thomas Horne: :slight_smile:


#6

Hi Thom,
Thanks for your feedback.
Starling CS can certainly tell you what happens after you flag a merchant not accepting our card.
We escalate this directly to MasterCard, and they handle the interaction with the merchant.
This can sometimes take a while to be resolved, as some websites/retailers use a dated method of looking up a card range.
CS will come back to you once we know it is resolved.
We’re here to help, have a nice weekend :+1:t3:


#7

@patrick Many thanks, this was not made clear to me at all so thanks for clarification. :slight_smile: Wording from the chat made it seem much more like Starling would just log that the card didn’t work so it could be relayed if others complained too.


#8

CS have also referred my Dominos Pizza Apple Pay issues to MasterCard.

Hopefully there will be a resolution soon! :slight_smile:


#9

Sky Bet are also declining Monzo debit cards. They just seem slow at updating :frowning:


#10

Yes, it would seem so.


#11

Seeing as I’m only using Monzo and Starling debit cards now I’ll just have to hope I win with the money I have left in there :smile:


#12

I just used Coral instead, good luck with your bets. :slight_smile:


#13

Cards should now work with Sky Bet albeit with a bit of help from the Contact Centre when adding. Withdrawals, however, will have to be via a bank transfer directly back to your Starling account.