In case anyone hasn’t seen the note on the Starling status page, there will be another Saturday night scheduled downtime from 00:00 to 02:00 tonight for cards/payments. Some of the other Fintechs actually sent push notifications or more explicit comms.
Open question to the folks at Starling, given the demographic using challenger banks and other innovative Fintech companies, isn’t this a rather unusual time to select for a scheduled outage when many may be out and/or travelling home relying on cards.
I know it is down to the provider - GPS - but I’m still amazed that between Starling, Monzo, Curve, Revolut etc there isn’t enough leverage to challenge the choice of timing. The only explanation I can think is GPS is in Dubai (where it’s first/biggest clients are).
In Dubai the outage would be 4-6am, which is a much more common ‘dead time’ for processing companies to plan for downtime. Just interested to hear from Starling if this is the reason and why there has been no ability to influence the choice of day/time?