Reversed Transactions - 3 issues


#1

So i’ve had a couple of transactions reversed and retaken. 3 issues…

1)I hate how inaccurate it makes everything for example telling me i’ve spent on the card today or on different dates when actually it now a week out. Whats even more confusing is i know i did it the same date as something else and these are now over a week apart on the statement - in reality these were minutes apart.

  1. The original transaction & and refund are wiped? - and i’m left with a transaction on a random date and there’s no trail. So initially say i buy something on the 1st and it shows up on the 1st. Then its refunded and then its taken again. But i only have one transaction on the statement and its not on the 8th.

3)Notifications are weird around this. I noticed it told me it had refunded a transaction and also a few days later taken again (iOS). One i have viewed on of these notifications it deletes them without pressing x or deleting - they just are not visible again. Whereas i can go in notifications and it will tell me about other transactions - so it will tell me about something yesterday or a week ago and everything in between - just nothing relating to the reversed and taken again transaction which it deletes out.

Makes it really odd and difficult to follow.


#2

Sorry about this Lee. Updates to these have been suggested already and are on the list! :slight_smile:


#3