Yesterday I attempted to pay for a small (less than £20) bill in a Romanian restaurant and my card was declined despite funds being available. No notification was received in the app.
I contacted customer support and the response was they were receiving some reports of problems with MasterCard transactions and to try again. I’ve recently switched my current account to Starling and wanted to know how widespread and common these issues are from other customers. If I’m to trust Starling as my main account I need some reassurance this won’t be a frequent issue. Issues such as this are not only frustrating but quite embarrassing.