Product development is gathering pace and with it, new members.
I’ve noticed there are relatively few new issues surfacing but as members are pointing out, they recur largely, I reckon, because it’s quicker to log it than search through the topics.
I doubt this will slacken any time soon. The forum’s expanding.
@JamesPratley currently monitors the forum and directs traffic as well as providing advice. I reckon we’re at a stage where a 3rd party should have forum-policing powers but, as that role will occasionally incur some heat, should not be a Starling employee.
In doing so it would be important to maintain the close links into the development team. After all, this is Starling’s forum, designed to foster real-time feedback as features emerge as well as seeking ideas around ‘what next?’.
The Monzo forum (@city_agent’s point) is more strictly managed, though the links into their development team is less obvious.
This needs careful handling, but the reality is the forum is inevitably evolving.