Repeated Posts in Starling Community


#1

Can we please add something in the community tips about doing a quick search before posting new topics on things that already have a very active thread about.

This seems to be happening more and more, partly I fear, because people are trying to gain the badges by unnecessarily inflating their thread/post count. If this proves to be the case, I’d rather have the badges removed to be honest.


#2

Nothing to do with badges. It happens on every forum ever created. People don’t search first. Monzo have a team of leaders who tidy things up on their community pretty quickly, I don’t see that happening so much here.


#3

I don’t think it’s much to do with badges, but certainly a good point. I’ve seen a lot of repeated posts!

I’ve added something into the community tips about this…

Hope that helps! :slight_smile:


#4

I must Admit I do try and search on forums before posting in here or other forums as it can get annoying when you gave s verbal duplicate posts.


#5

Maybe @JamesPratley Starling should implement admin’s to help clean up the forum or leaders as Monzo calls them?


#6

True sounds bad like a good idea.


#7

Looks good!


#8

Product development is gathering pace and with it, new members. :grinning:

I’ve noticed there are relatively few new issues surfacing but as members are pointing out, they recur largely, I reckon, because it’s quicker to log it than search through the topics.

I doubt this will slacken any time soon. The forum’s expanding.

@JamesPratley currently monitors the forum and directs traffic as well as providing advice. I reckon we’re at a stage where a 3rd party should have forum-policing powers but, as that role will occasionally incur some heat, should not be a Starling employee.

In doing so it would be important to maintain the close links into the development team. After all, this is Starling’s forum, designed to foster real-time feedback as features emerge as well as seeking ideas around ‘what next?’.

The Monzo forum (@city_agent’s point) is more strictly managed, though the links into their development team is less obvious.

This needs careful handling, but the reality is the forum is inevitably evolving.


#9

Totally agree with Graham. I think fourm needs bit more administration and those admins could be from the community - I must say Graham seems to be more active and in-the-know than most so dare i say Graham could help manage fourm.

I also agree Monzo is maintained much more proactively and posts get merged and cleaned up quickly. We should learn from anyone doing better and improve.


#10

Agreed, some community moderation would be beneficial, particularly in the Ideas section. Though @JamesPratley is doing a stand up job, I’m sure he’d appreciate a hand.


#11

I agree too! I would greatly appreciate that help.

Who would be interested in this? :slight_smile:


#12

I’d be happy to help out, I seem to spend far too much time on the forums as it is, might as well do something even more constructive!


#13

I would be happy to help as well. :slight_smile:


#14

Likewise @JamesPratley
I’m happy to help if need be.


#15

A great move. It’s a recognition of how important the community has become.


#17

I would be happy to help.


#18

Thanks everyone - I’m now testing a solution and will update you soon :slight_smile:


#19

I can see @Graham has guru badge. :+1::wave:

It’s great to see so many people wanting to help but I think main challenge will be how much info Starling is prepared to give moderators to make a difference


#20

Yeah, I’m happy to help out. I think I’m the one who suggested moderators in the first place! :wink:


#21

Well done @Graham for the guru badge and well deserved. Graham I believe is one of the most helpful on here and original people on the forum back in June.