Just a query about procedure. This is from back when we used to file merchant information updates to the forum thread. I misfiled one, the screenshots ended up going in the wrong way around. I bought the next day after I noticed the changes (speedy updates - like) but the thread closed around the same time. As such I notified customer services and they said they’d pass it on. However almost a month later no change, as such a refund from West Midlands Railway is labelled as a local pub. Screenshot below.
My question is how long should it take to sort this sort of thing? After all we can’t file merchant updates on money into bank accounts.