Reccuring savings to goals not working


#1

Hi,

For some reason I can’t get reccuring savings to goals to work. I set a Daily 2 pound save to a goal, I see in the goal screen that there’s “Upcoming” for 2 pound set for tomorrow, and the next day there is nothing saved to the goal and the reccuring setting has disappeared as well.

Any idea what’s going on here? I assume there’s a bug.

Cheers,
-T


#2

Which platform, Tom?


#3

Android 7.0

May or may not be related - there is no target set for the goal. Maybe the software automatically stops when a goal is reached, an no goal is treated as a goal of 0?


#4

Give it a whirl and let us know?


#5

The test is already set up, but we’ll only have results tomorrow. :slight_smile:

If that is indeed the case, do you think it’s possible to fix the code to treat “No Target” as “Unlimited Target”? I think it makes more sense than a target of 0. That’s for your PMs to decide though, I guess.


#6

I have a daily £1 recurring payment to a goal that has no target. However, mine have been successful. Sounds like you’ve discovered a bug.


#7

I agree. Not all savings necessarily have an endpoint.

Something for the team to consider?
@StarlingSupport


#8

I really don’t think the lack of target is the issue here. It’s fine for me.


#9

If it works for you then it’s not a design issues.

Probably a bug. Let’s wait for input from Starling’s team.


#10

Have you raised with support via the app? More likely to respond there than here on the forum.


#11

Hi

It’ll be picked up now through the @StarlingSupport link.


#12

Can they tie the user back to their account that way?


#13

The team will see this thread and have the opportunity to engage with @Tom_Cohen as appropriate.


#14

Good evening everyone!

It has been logged with the team and we are looking into it.

I will check back tomorrow when @Tom_Cohen posts his update.

Until then, shout if you need anything


#15

Adding a target worked!

So at least I have a workaround until the bug-fix. Hopefully it will help the team to zero in on where the bug is as well.


#16

Thank you for letting us know. I will pass this on and add it to the list :grinning:


#17

Thanks Logan! :slight_smile:
And thank the dev team for me.