Right now the Starling app is only published in the UK Apple App Store and Google Play Store.
I believe that some customers have recently become UK residents and have moved into the country bringing an App Store history with them. It wouldn’t be much of a problem if all apps were universal and app purchases moved when changing store countries, but that’s not the case. Also, some professional might have beta apps linked to their original account that must be updated regularly.
That’s my case, and it means that I will have to sign in and off to get app updates for Starling on iOS. It is even worse on Android as the App Store account is completely tied to the Google Account.
Customer support says that they “have explored this recently and do understand that it would be useful for some customers. However, as the account is currently only available to UK residents, we feel that it may cause some confusion. We’re exploring ways to make the experience easier for those who have moved recently or travel.”
This is far from ideal as new customers downloading the app can be informed front and center about the requirements and won’t be able to move forward during sign up anyway.
Could the team revisit this decision and/or offer alternatives such as downloadable APKs, enterprise distributions, beta builds in other stores, make it open source?