I wanted to post to acknowledge your feedback that the community has felt a bit like an echo chamber over the past week and we haven’t responded to your product questions as quickly as you’d like. The community has really grown over the last few months, and I have really noticed and increase in new threads and comments and discussions on older threads too. At the same time we’ve been exceptionally busy and so during our working day you might find the product team are not available quite as readily. We have set up @StarlingSupport as an alias to reach us if you have a burning question or issue on your account which is monitored by the product and customer service team as well so please feel free to use it to draw something to our attention. We also have a Slack integration to surface new conversations and comments in a Slack channel (where we spend a lot of our time) so hopefully this will help. I have responded to a few threads today but please @sarah.guha if I have missed anything and you’re still waiting for a Starling response.
In regards to an update on what we’re working on and what is coming next… we have across Starling been reviewing what we’ll focus on next and I will provide a update to you imminently. As suggested we’ll post a longer blog with some meat to it, so expect that soon.
There will be some topics where we know you want a feature (Joint Accounts, Round Up) but we haven’t yet committed to it or cannot confirm availability at this stage so we hope you understand we’ll let the thread build and flourish without jumping in too often. This helps to get more feedback and understanding of demand to inform future prioritisation.
And our gurus - please remember @Joe_Merriman, @Graham, @thom_horne, @Gallifreyangirl, @Ben and @MIROW are also there to help answer any questions they might be able to. For now let me know if you have any specific questions you want to ask and I will do my best to answer before the weekend.