When you chat with a CS rep about raising a DD indemnity claim and you get the feeling they don’t have a clue.
Chatted with a couple of people this morning after some DDs were taken in error after I’d already agreed with the beneficiary that they weren’t going to collect them, at present I don’t have any confidence that this request will be actioned. I’ll given them the benefit of the doubt - it’s only five to 11.
I know in a legacy bank front line would handle the call and then pass the action to Bob or Sharon on’t big computer that deals with the DD processing - I’m guessing it’s something similar here as there are legacy processes to interface with.
I do hope the CS team are good for more than emojis and dog memes because everything had been going well so far…