Phone shutdown whilst using Starling app


Hi all,

I’ve just had my phone randomly shut down when I went into Starling and used the wrong finger. I’m on a OnePlus 5T, and I was talking to a friend on Discord. I went to pay this friend some money, switched to Starling to do it. As soon as I got the fingerprint prompt, I used the sensor, but I accidentally used the wrong finger.

That seemed to cause my phone to lock up and totally shut down. It was unresponsive for a minute or so, before eventually rebooting.

Tried to replicate it since, and I’ve not been able to get it to happen again…

Just posting incase anyone else sees the same.


Thanks for posting. Have you managed to reproduce the issue?


I just gave it a go myself; I can’t replicate it on my Huawei P8 Lite 2017, running Nugat.


Tried to replicate it quite a few times, it’s not shutdown since