New Starling customer, want to begin by saying I love your service, app, and features and maybe when I feel a bit more confident ill make a complete switch from Natwest to Starling but for the meantime, im going to keep both.
Everything with the app is going smoothly so far, I do recall a small outage the other day where transactions were getting delayed/declined and that happens. I made a top-up to my oyster card on the day of the outage for £20, and it was delayed until this morning when I got charged which seemed like a very long delay. Nonetheless, passed it off.
Last night I made a transaction via PayPal which has my Starling bank account and card linked to it. I have made previous purchases via PayPal using my starling account and the transaction is usually instant, receiving the notification on my phone moments after paying for an item. However, I made a purchase last night via the app Depop using PayPal, and the transaction went through okay but the balance is yet to come out of my Starling account. It has been around 12 hours and its still yet to come out, and I was just wondering what caused this and how will I know when the money is going to come out of my account?