Just wanted to know if anyone else shared my feedback on the payment out User Experience in the Android Starling app.
To pay an existing payee, you are just 2 clicks away of sending anything from £2 up to £10.000 pounds via FASTER payments:
Select payee > Pay > capture amount > Pay
I am happy not to have to type any passwords to make a payment, I think that is a great advantage compared to our “beloved” legacy banks app. But shouldn’t we have some sort of validation step before clicking Pay? As in:
Select Payee > Pay > capture amount > confirm (recap screen) > Pay
The amount capture step is the first step on the payment capture screen, which makes users which aren’t familiar with the app more likely to type an amount and press pay, expecting there to be a next screen to specify a reference and a type (one-off/ recurring). Except there isn’t and the payment is gone! (this happened to me last week and my payment was £1440!!)
Adding a confirm (recap screen) would bring clarity and peace of mind, especially when it’s the first payment you are making.
Let me know what you guys think.
PS: it takes 20 days to get a payment dispute resolved under the FASTER Payment Scheme.