Pay at Pump Card Decline - 2


#170

I’ve sent the information over to them. Hope they can get this sorted. My wife was with me and it really put her off switching over to starling.


#171

Were you rendered speechless? :joy:


#172

I suspect you’ve realised what a rare occurrence that is, so it really was a momentous event.


#173

Managed to get Sainsbury’s pay at the pump to work today with my joint account. It shows £1 pending.


#174

When does the pending £1 ever debit your account? Or does it disappear?


#175

I am expecting the actual amount to debit the account soon and the £1 will never be collected. It has been ‘reserved’ but will disappear after a week or so. I will keep you posted as to exact time scales when they happen.


#176

Someone may correct me, but doesn’t the £1 turn into your actual spend?


#177

Can’t vouch for petrol (not filled up since the changes), but that’s how it worked on First York busses. Assuming its the same principle.

£1 appeared on the account on presentation of the card.
£1 turns into £4.40 a day or so down the line.


#178

Yep, and again, I may be wrong, but I remember not receiving a notification when it changed (which was a little annoying).


#179

Yes @nickhoward. That’s what I’ve experienced


#180

Just seems a really messy process. Why does this happen? I’ve never experienced that with other bank cards.


#181

With other bank cards, you wouldn’t see the authorisation amount (it would just show as “pending” if anything).


#182

I need to type faster :rofl:


#183

That is exactly what happened - although without notification.


#184

Yep - It’s the same for all of the banks who offer “instant notification”.

You only get the notification of the £1 auth, not the final amount,


#185

I used pay at pump yesterday at Tesco (13:08 to be exact :slight_smile: ), and it’s now showing as the full amount rather than the £1 auth. So, in my case, it was roughly 24 hours


#186

Living on the edge!


#187

In all fairness, I’ve never had any issues (thankfully) with Starling using Pay @ Pump. But I’m sure I read (I hope) someone above asking how long it took to finalise. Just reporting back on my progress like a good community member :wink:


#188

Haha good man!

I’ve found it varies - The worst one was Avis car hire - Took over a week after I dropped the car back with them!


#189

I managed to use a Pay@Pump on Thursday - with Starling. First time ever! :slight_smile:

It was quite different to any other I have used.

I had to select an amount I wanted upfront, in £20 increments (opt-ed for £40). It billed that amount straight away and the pump obviously only allowed me £40 worth of fuel.

I’ve never come across a pump like it before, where you select an amount you want and it bills that amount in full, instantly. Think it was a Pace garage.