I had to order a replacement card today as my chip had gone all rusty (blame cheap Turkish fake wallets) and the numbers wore off extremely quickly.
It still functions for the most part and I can obviously still use it for online transactions but machines were starting to refuse my card so I had to get a replacement.
I found that there isn’t an option in-app to report my card as damaged - just lost or stolen. After speaking to Ewan in-chat, I discovered that the only option was to cancel my card and re-order it.
This doesn’t affect me for the most part as instant in-app provisioning for Apple Pay means that I can use my ‘new card’ straight away for most in-store transactions but it would be nice to continue to use my card until my new one arrives.
When I worked at Barclays, we were able to report cards as damaged and send replacements out so there was an overlap in being able to use the old card until the new one arrived.
Are there any plans to introduce a ‘damaged’ option in-app to prevent situations where you’re not able to make online/physical (non Apple Pay) transactions whilst waiting for a new card?