Just to throw my 2p into the pot about this.
I have OCD/anxiety issues, and sort codes+account numbers of payees and things are crippling to me because I get anxiety about mistyping numbers and end up having to double/triple/quadruple check what I’ve inputted into the Starling mobile app to make sure it’s the same. It’s genuinely a problem.
Usually to temper the anxiety, I open the website for Bank A and the website for Bank B (e.g. a savings account) and then copy the account number to my clipboard, switch back to BankA, then do Ctrl+F to highlight what I’ve inputted there matches. This is just so I can be sure that both match (on a desktop computer)
This isn’t really possible on a mobile app as you can’t share a clipboard, so I end up falling down the rabbit hole of double/triple checking and getting anxiety again. This is where a desktop version would help for me.
I know the above sounds very silly, but mental health hits people in different and weird ways and sometimes people adopt coping strategies that work for them!
As an aside, sort codes and account numbers are so awful, I wish there was a better way of sharing that information between entities without involving a human. This isn’t a fault of Starling by any means, but I wish all the banks/payment entities could agree on a better approach. Not sure what that would look like, but hey ho.