Hi All, just a little gripe with the account cards issued. I’m not a banker or finance expert so please bear with me…
I tried to pay off a Paypal credit account balance last week using my Starling Debit card online. Amount was for just under £700. Balance then shown as paid and was reset to Zero. I then received a few days later an email from Paypal informing me that the payment had been refused. So, I did it again 6 days after the 1st payment, exactly the same result. I got onto chat with Starling who said no payment requests had been received.
On speaking with Paypal today it seems that when paying a Credit account with a MasterCard debit card their computer systems will read the MasterCard debit card as being a Creditcard and will reject the payment. And the only way of paying a credit account with a MasterCard debit card is over the phone.
My question is… has anyone else had the same problem, and does Starling know about this problem because the chat person I spoke to didn’t. ?