Notification of authorisation amount changes (pay at pump, etc.)


#1

Due to non-Starling processes, paying at pump for fuel gives a notification of a £1 purchase/authorisation. At a later date the amount on that transaction changes to the real amount, and it becomes a ‘completed’ transaction rather than an auth/pending transaction.

At the point that transactions become ‘completed’ rather than just an auth/‘pending’, if the amount changes from the pending transaction, could you add a notification - ‘pending transaction amount changed’ or something? So we know the real amount has been processed and the balance updated?


No Notification for 'Offline' or 'Presentment Only' Transactions
#2

The same would be true of transactions made abroad - their final settlement is like to change a bit from time of authorisation due to currency fluctuations. Seems reasonable to be sent a push notification whenever a transaction settles at a different value to its’ original authorisation.


#3

I’ll share this one with the team. Thanks for the feedback, it sounds like a useful suggestion!


#4

Yes +1 please. A better way of communicating this would be great. I was just very confused when a foreign transaction amount changed on me in the transaction list.