I’ve tried a couple of times now to get cash out of the ATMs at Kings Cross station using my Starling card, and had a ‘transaction cancelled’ message. I get as far as selecting the amount of cash I want, and the cancellation happens when the machine tries to contact my bank. Same message when requesting balance.
The attempts were made a week or so apart. I tried my legacy bank card just to check, and was able to check balance and withdraw cash. I was able to check balance and withdraw cash using Starling across the road in St Pancras station just a few minutes later.
The machines show Visa, Link and MasterCard symbols, so that shouldn’t be the problem.
The ATMs in Kings Cross are branded Notemachine. The St Pancras ones are not. Is there a known issue with Notemachine ATMs? Only one previous post about them on the forums, and it was someone who said their balance was being displayed incorrectly.