I feel quite bad having to write this, but I’m quite fed up with Starling at the moment.
I bought a 3D printer some time ago from a retailer who had (at that time) good reviews. Unfortunately the retailer made a mistake on the order, and actually did not have any of the printers in stock (yet they happily took £150 out of my account, which included £13 for “next day” delivery).
After several emails to the retailer asking for a refund, I was not getting anywhere so I turned to Starling to execute a chargeback and get my money back that way.
It went well initially, and Starling put pressure on the retailer which got a response, promising a refund. I heard nothing from the retailer for over a week, and nothing from Starling. Eventually after chasing Starling, I got told “the retailer say you will get a delivery soon”.
This was not acceptable, I had paid for next day delivery, and I had not gotten it.
I have been chasing Starling, and I keep getting told to wait for the retailer and give them numerous chances. I also have had a few Starling CS reps who promise to work out what is going on, and get back to me, and no one does. I have had to chase Starling every few days to get an idea what is going on, and I am no closer to getting a refund.
I got an email from the retailer assuring me that I would get a refund first thing today via bank transfer (this has not happened). I asked Starling over lunch to therefore start the chargeback, and I have heard nothing since. I asked live chat this afternoon, and was told that they would get back to me. No one has.
I have CC’ed help@ into my past few emails, and sent the chain of emails over.
I am getting nowhere, and getting very annoyed.
Can someone please get a grip over my issue and get this sorted?