New to this bank, but what are the daily transfer limits?


#1

E.g. how much could I transfer from my Starling account to another bank account in the UK?

I’m surprised such basic information isn’t shown anywhere obvious.


#2

Customer Service -> Get In Touch -> FAQs -> Are there any payment limits?

Maximum £10,000 per transaction
Maximum £10,000 per day


#3

Thank you. Actually I found that info inside the app in the end, interestingly the in-app FAQs seem to be different than the ones on the website here.


#4

You’re welcome @oviano :slight_smile:


#5

Mine doesn’t say that. I wish @StarlingSupport would just put all fees and restrictions in 1 clear place within the app and make them easy to understand. I had a couple of very embarrassing declines today with no push notifications to explain why or what to do and no clarity within the app.


#6

Strange, mine has also changed to that. But when I posted it, I quoted from the actual FAQ.

It has clearly changed since early May :thinking:


#7

That makes it sound like the daily limit is £25k which as I found out today is nonsense. Good job I had a backup card or I would have looked like even more of an idiot than I did.


#8

CS just told me the daily limit is £25,000, Sarah recently said it’s £10,000. Starlings own staff don’t know the limits so how are we supposed to know?

Screenshot_20180630-222441


#9

Isn’t Sarah referring to card payments and your screenshot above referring to faster payments?


#10

@Joe_Merriman The app doesn’t make it clear and I specifically asked CS what the daily card limit was and they said £25,000


#11

Hi Sorry for any confusion, our daily card limit is £10,000 and our daily faster payments limit is £25,000. We also have £10,000 limit for international payments.

I will ensure our FAQ are clearer and also all in one place.


#12

Thanks for confirming @Julian_Sawyer. Can you also make sure all of your staff are aware of limits because I have been getting mixed messages with this. You may also want to consider a push notification when a card declines to say why. The experience I had today was very embarrassing.

Monzo do limits well.