Having worked in Development for a long time, I’m under no illusion about how long it can take to bring new features to life. Given the nature of Starling’s business, extensive testing will be required for even the simplest of features. That said, if a feature isn’t even being planned, then it’s not going to arrive in the foreseeable future.
I spent a long time evaluating all the new mobile banks last year and ended up going with both Starling and Monzo. It didn’t take long for me to come to the conclusion that Starling was by far the better offering. Not only were the product features more advanced, I liked Starling’s philosophy, the community, the openness and just generally felt more positive about the brand. All of that still holds true yet, rightly or wrongly, I get the impression that current account innovation is taking a back seat since the launch of business accounts.
I think we at least need to see an up to date roadmap. The last one from June 2017 suggested accounts for under 18s were coming in the next year (a “no brainer”) but it now sounds like they’ve been put on the back burner. Also, I was sure that a change round-up feature was imminent (given many competitors have already released this feature) yet it now sounds like it’s not being actively developed.
If everyone knows what Starling’s priorities are then we can make informed decisions on which bank is right for us - mobile, “legacy” or otherwise.