So! I’ve just come back in from an evening out, and the forum has literally exploded with content!
I thought I’d post my views here, as they cover all the FAQ related issues - Sorry if they are duplicates, I tried to read as much as I could.
I’ll start with the bad (IMO).
Fees - Higher than people would expect (significantly in some cases), and has a little bit of a feeling of “kicking someone whilst they are down”.
Thankfully I’ve never lost my card at home, let alone abroad, so I hope to never need the service - I would think the pricing is designed to discourage people to use it (both statements and replacement card), unless you absolutely need to.
The FAQ format - It’s pretty much killed all the older threads! I don’t know how others browse the forum, but I always go to “latest”, and read down - Not sure if there is a way to hide the FAQ’s from the list, but to appear in search’s?
The Good (I haven’t read all the FAQ’s, so I’m sure there is even more feedback that can be offered).
Replacement Card - Yesterday, we didn’t have a foreign replacement card service… Now we do. People were literally saying “I’d happily pay” - Now you can! Huzzah!
If you don’t like the fee, don’t order a replacement card - I can’t imagine anyone goes abroad with just 1 card (do they?) - I would always take at least 1 X MasterCard and 1 X VISA.
Starling have responded to the requests of their customers, and provided a service which was not available yesterday, and has been requested many times - This is a time to celebrate, not pick holes.
At the end of the day… How many of us are really going to order a replacement card, whilst abroad? I would imagine it was an extreme minority (enter @l8n_me with his “I’ll be living in the sanctity of the EU and France shortly! )
The FAQ’s themselves - A comprehensive list of the most commonly asked questions, from Starling themselves?? Hello?? Is this not what we have been waiting for…??
I imagine the time that will be saved will be huge! It’ll also be the basis for any queries we, as customers, have when talking to Starling.
We can point them to their own FAQ’s if we disagree with something, and it should make everything so much smoother!
I’m sure I’m not alone here, but having an upfront and honest answer is more important than anything - Take @Alexandra_Frean’s reply about the press releases earlier today.
That’s the type of communication most of us value - Honest, to the point and clear.
“We don’t want to publish information on the forum first, because then journalists won’t want to run with it, and Starling misses out” -
Perfect! It’s like Starling were a little scared to say that before, but I’m sure we’d all rather hear the truth, than be told what they think we want to hear.
We all want to bank with the best bank (I should think) - Starling are never going to be able to please everyone, but the likes of @anne and @Megan_Caywood are successful for a reason!
I trust in their judgement, and it feels like the past week has seen a new side to Starlling - Staright to the point answers (Pay at Pump aside), good communication, and a new direction which looks promising!
Celebrate the positive when it’s there and don’t lose your debit card abroad
Have a good weekend everyone.