Missing interest?


#1

Every month, without fail, I’ve had interest hit my account from Starling at 00:00 on the 1st of the month. This hasn’t happened today. Is there a delay making interest payments?


#2

Seeing the same here.


#3

I’ve had mine… I wonder if this is a bug in the new Android app?


#4

I’ve also had problems with notifications and the Pulse - if missing interest turns out to be a bug too I will be really disappointed.


#5

I got a notification for mine, not checked properly though, I’d have to use that horrible button. :joy:


#6

I had mine at midnight, all 58p :blush:


#7

I think the starling team might have a busy day today.


#8

Mine arrived as normal


#9

I’m IOS and haven’t had mine


#10

Not had mine either


#11

Anyone contacted starling? If not happy to do it


#12

Haha and as soon as I post that it literally just came through


#13

Mine hasn’t yet.


#14

No had notification of 20p interest and its on my feed as received.


#15

Checked app and say it occurred at midnight :thinking:


#16

I’m contacting @StarlingSupport now.


#17

Morning all!

Interest calculations are running a bit slow this morning. The process is still going as we speak.

Must be because it’s a Friday :laughing:


#18

I just spoke to one of your colleagues @LoganAllan and they confirmed it’s a known issue and interest payments are currently being made manually.


#19

@LoganAllan I just received a notification that interest had been paid and when I log into the app I can see it on my balance. However, there is no entry in the transaction list (or Spending screen).


#20

You tend to need to pull down to refresh. The balance and transactions aren’t always in sync. Direct debits and scheduled payments also seemed to be a bit slow this morning.