Login Issues on Android 0.34.0.3778


#1

Major bug with this update. I can now no longer open the app. After the fingerprint scan the app just fades back to my phone home screen. Deleted and reinstalled and it still does it.


#2

OK on my Oneplus 3T, running Android 8.0.0


#3

Sorry to hear this @seahorsejockey.
We are here to help, please get in touch with us if you have not already done so - https://www.starlingbank.com/contact/


#4

Done. Hopefully it will be sorted ASAP as having zero access to my account is a major ballache.


#5

After trying to log in over 50 times (yes I have no life) it’s now working. Bit weird.


#7

Mine is doing the same thing now, authenticates when I use my fingerprint then fades back to the home screen.


#8

This is what’s happening.


#9

Thanks for sharing this @Ryan - our Android devs are working on this as we speak!

Sorry for the trouble, and thanks again for sharing.


#10

I bring good news @Ryan - version 0.34.1.3806 has the fix, and should be available in the Play Store now.

Please let us know if this works for you.


#11

Seriously quick to resolve, impressive!


#12

Working fine now, thanks! :grinning:


#13

A quality response and outcome @patrick. My regards to the team :grinning: