As some customers have experienced some issues where their card has not been accepted by a merchant, I wanted to provide a list of merchants with known acceptance issues which we are aware of and currently investigating with Mastercard.
Acceptance issues are when the merchant’s acquirer has not updated their systems to include our BIN range (the first 4 digits of your card number) or sort code, and thus Starling cards will not be accepted. Acceptance issues with smaller merchants are regularly being raised with Mastercard, however the most frequent ones under investigation are outlined below.
Merchants with card payment Issues
If you’ve had a problem using your card with a merchant which isn’t on our list? Please let our Customer Service team know via the app or other channels and we’ll look into it for you. We are keen to continually liaise with Mastercard in order for our card to be accepted with all merchants!
Edit: Skybet, Costco and Dominoes acceptance issues have been resolved.